Privacy Policy

The data controller is:

OBI Home and Garden GmbH
Albert-Einstein-Straße 7-9
42929 Wermelskirchen
Germany

Email: info@holzheiz.com
(Online shop: HolzHeiz – Online shop of OBI Home and Garden GmbH )

We appreciate your interest in our online shop. Protecting your privacy is very important to us. Below, we provide comprehensive information about how we handle your data.

1. Access data and hosting

You can visit our websites without providing any personal information. Each time you access our site, the web server automatically saves a so-called server log file (e.g., requested file, IP address, date, time, data volume, provider).

The processing is carried out in accordance with Article 6 Paragraph 1 Letter f GDPR to safeguard our legitimate interest in a functional and secure online service. All access data is deleted after seven days at the latest.

Third-party hosting

Hosting is provided by a service provider within the EU/EEA as part of commissioned data processing

2. Data collection for contract processing, contacting customers and opening an account

We collect personal data when you voluntarily provide it in connection with an order, contacting us, or opening an account. Required fields are marked accordingly.

Data processing is carried out in accordance with Art. 6 para. 1 lit. b GDPR for the purpose of fulfilling the contract.

After complete processing, data will be blocked and deleted after statutory retention periods, unless consent for further use has been given.

3. Data Transfer

To fulfill the contract, we transfer personal data to the following parties:

Delivery company

For the delivery of goods.

Payment service provider

Depending on the selection made at checkout.

Inventory management systems

For order processing (data processing in accordance with Art. 28 GDPR).

Manufacturer/Wholesaler (drop shipping)

When shipping is from the manufacturer

Service providers outside the EU

Only to the extent necessary for processing the payment/shipping.

Transfer to shipping service providers with consent

If you give your consent, we will forward your email address and phone number to the shipping company.
To revoke your consent, please contact: info@holzheiz.com

4. Newsletter

After registration, we will send you our newsletter in accordance with Art. 6 para. 1 lit. a GDPR.
You can unsubscribe at any time via the link in the newsletter

Shipping is handled by a service provider within the EU/EEA.

5. Data usage during payment processing (Klarna / PayPal)

When you select certain payment methods, data will be transmitted to the respective payment service provider.
See their privacy policy for details.

6. Trusted Shops Trustbadge

The Trustbadge is integrated to display the quality seal and to verify existing reviews. This processing is carried out in accordance with Article 6(1)(f) GDPR.

Further information can be found in the privacy policy of Trusted Shops.

7. Competitions on Facebook and Instagram

If you participate, we will process, among other things:

• Public profile name
• Comment (text/image)
• Name, address, email (winner)

Processing based on Art. 6 para. 1 lit. a GDPR (consent).

8. Cookies & Web Analytics

We use cookies to improve the use and presentation of the website (Art. 6 para. 1 lit. f GDPR).
Some cookies are essential, others are optional.

Google Analytics & Google Fonts can be used – with consent in accordance with Art. 6 para. 1 lit. a GDPR.

9. Review Reminders

With your explicit consent, your email will be transmitted to Trusted Shops (Art. 6 para. 1 lit. a GDPR).

10. Your Rights

You have, among others, the following rights:

• Right of access (Art. 15 GDPR)
• Rectification (Art. 16 GDPR)
• Erasure (Art. 17 GDPR)
• Restriction (Art. 18 GDPR)
• Data portability (Art. 20 GDPR)
• Right to lodge a complaint with the supervisory authority (Art. 77 GDPR)

Contact for data protection inquiries:

OBI Home and Garden GmbH
Albert-Einstein-Straße 7-9
42929 Wermelskirchen
Germany
Email: info@holzheiz.com

Right to object (Art. 21 GDPR)

You can object to processing at any time on grounds relating to your particular situation. You
have an unrestricted right to object to direct marketing.

Last updated: May 2023

Responsible for content pursuant to § 55 para. 2 RStV:

OBI Home and Garden GmbH
Albert-Einstein-Straße 7-9
42929 Wermelskirchen
Germany