Contact
Company Information
Contact us 💬
Our team is always available to answer your questions about our products, orders, or deliveries
📩 By email
Email address: info@holzheiz.com
We answer all inquiries within 24–48 hours (weekdays) .
📞 By phone
Phone number: +49 15511 025224
Monday – Friday, 9:00 am to 6:00 pm (CET).
🏠 Postal address
Holzheiz
Albert-Einstein-Straße 7-9, Wermelskirchen 42929, Germany
France / Germany / Belgium (depending on location)
🧾 Order Status
To track your order, please check your confirmation email or contact us quoting your order number (e.g., #HZ1234).
🔁 Returns & Complaints
You have 14 days from the date you receive your order to exercise your right of withdrawal.
Visit our Returns and Refunds Policy page to learn about the procedure.
🔒 Data Protection
All submitted data will be treated with strict confidentiality and used exclusively for order processing.
Further information can be found in our privacy policy
🌍 Social Media
Follow us on our channels to discover news, tips, and exclusive offers:
🧡 The Wood Heating Team
We believe that good customer service begins with listening, understanding, and providing prompt assistance.
Don't hesitate to contact us – we're happy to help!